Help Center

Return, Replace, & Exchange Your Order

  • Purchase with Confidence with our 60 day Return Policy!*

    If you need to exchange your order for a different item, first refund your order then place a new order for the new item(s). 


    Receive a wrong or defective item? Did we miss our delivery promise?
    No worries, order a replacement of the exact same item(s).


    Please note for Gifts: To return or replace a gift, simply contact us for immediate help.


    No account?
    Create one below to process a return.
    Note: Guest Checkout will not automatically create an account for you.

    (when creating your account, please be absolutely sure to use the exact same email address you used to place your order)
    *Maximum 5 items per transaction


    You can view our refund processing times here: Average Refund Processing Time

  • Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-10 days. 

    Please note, depending on your bank, refunds can appear on your statement in different forms:

          * A new line item: The refund is listed as a separate transaction
          * Reversal charge: The original transaction will be voided

    Unfortunately we are only able to process refunds within 60 days after the order has been shipped.  We are happy to provide store credit for orders being returned after that period.