Help Center

Track Your Order

  • As the world's response to coronavirus (COVID-19) continues to evolve, we promise to keep you informed of all changes that might impact the way we serve the Society6 community.  We care very deeply about the wellbeing of everyone in the Society6 community and we are monitoring and following the latest guidelines from the CDC and WHO to continue to maintain a safe environment so that we can support our customers, vendors and employees.

     

    Wherever you may be in the world, our team is prepared and ready to support you in any way possible. We will be sure to keep you informed of any changes that may come in the days ahead. And we encourage you to please reach out to our customer support team at here if you have any questions.  Below are some frequently asked questions from members of our community:

     

    What products are experiencing production delays due to COVID-19?

    Below is the most up-to-date list of Society6 products that are experiencing production delays:

    Product Current Production Delay
    Acrylic Boxes 4-5 Weeks
    Acrylic Trays 4-5 Weeks
    Welcome Mats 4-5 Weeks
    Wood Cutting Boards 4-5 Weeks
    Wood Serving Trays 4-5 Weeks
    Wood Wall Art 4-5 Weeks
    Credenzas 4-5 Weeks
    Bar Stools 4-5 Weeks
    Counter Stools 4-5 Weeks
    Coffee Tables 4-5 Weeks
    Side Tables 4-5 Weeks
    Benches 4-5 Weeks
    Outdoor Sling Chairs 8 Weeks
    Outdoor Folding Stools 8 Weeks

     

    Will the shipping time of my order be affected?

    Below is the most up-to-date list of countries that are experiencing significant transit delays: 

    Country Transit Delay
    Australia 1-2 weeks
    Belarus 1-2 Weeks
    Canada 1 Week
    China 3 Weeks
    France 1-2 Weeks
    Germany 1 Week
    Hong Kong (SAR) 3 Weeks
    India 2-4 Weeks
    Indonesia 2-3 Weeks
    Israel 1 Week
    Italy 2 Weeks
    Japan 3-4 Weeks
    Malaysia 2-3 Weeks
    New Zealand 3-4 Weeks
    Philippines 2-3 Weeks
    Russia 1 Week
    Singapore 3-4 Weeks
    South Africa 1 Week
    South Korea 2-3 Weeks
    Spain 2 Weeks
    Taiwan 1-2 Weeks
    Thailand 1-2 Weeks
    United Kingdom 1 Week

     

    Will I be notified of the status of my order and estimated delivery time?

    We will do our best to update you with as much relevant information regarding your order as we possibly can. Some orders may experience delays due to restrictions that could impact one or more of our global production facilities or shipping partners.

     

    If you have any additional questions or concerns please contact us here.

     

    Thank you for your continued support, 

    The Society6 Team

  •  

    Why was the Shipping Discount not applied to my order?

     

    • Shipping discounts are dependent upon the type of product purchased and the location it is being shipped to (ship-to address). 

    • Our Free Shipping promotions are applicable to all orders within the continental United States (excluding Alaska and Hawaii) and select countries. If you notice that your item does not have a shipping discount applied in your cart, your item or ship-to address may not be eligible to receive the promotion.

    • Free Shipping promotions only apply to Standard Shipping. Expedited and Rush Shipping are not included.

     

  • Since every product is made when you order it, we’ll make and ship your order within 3 business days after you’ve placed it.


    Once your order has shipped, you can track your order through:

    1. The shipping confirmation email we send you with tracking info
    2. Your Society6 account using the button below (make sure you’re logged into your account!).



    If you don’t have an account, you can create one
    here!

     

    Shipment Tracking Link Glossary:
    Below, we have listed shipping links to all our associated vendors. We use multiple shipping methods to ensure that you receive your orders in a timely fashion.

     

    Standard shipping:

    DHL eCommerce/USPS: Tracking
    UPS: Tracking

     

    Expedited shipping:
    Fed Ex: Tracking

     

    Shipments within Australia:
    Australia Post: Tracking

     

    International shipments*:

    DHL GlobalMail: Tracking
    PostNL: Tracking

     

     (*International shipments are processed through our shipper and then forwarded to your local mail carrier for final delivery. If tracking has stalled for your shipment, please use your tracking number with your local mail carrier for more tracking information) 

     


    Click
    here to see our Average Delivery Times!

     

  • After your order has shipped, our customers generally see their orders delivered in the below timeframes.

     

    Location Average Delivery Time Courier
    USA 5-10 days USPS
    Australia 5-10 days Australian Post*
    International 10-15 days Local Postal Service

    *applies to Wall Prints, Mugs, Notebooks, Throw Pillows, Wall Tapestries - all other items, please refer to international ship times.

     

    Shipment Tracking Link Glossary:
    Below, we have listed shipping links to all our associated vendors. We use multiple shipping methods to ensure that you receive your orders in a timely fashion.

     

    Standard shipping:

    DHL eCommerce/USPS: Tracking
    UPS: Tracking

     

    Expedited shipping:
    Fed Ex: Tracking

     

    Shipments within Australia:
    Australia Post: Tracking

     

    International shipments*:

    DHL GlobalMail: Tracking
    PostNL: Tracking

     

     (*International shipments are processed through our shipper and then forwarded to your local mail carrier for final delivery. If tracking has stalled for your shipment, please use your tracking number with your local mail carrier for more tracking information) 


    If you’re having trouble tracking your order, please contact us below!