Help Center

Orders

  • You can cancel or update the shipping address on your orders yourself. No need to wait for Customer Support. 
    Keep in mind that orders can only be modified within 1 hour of placement. After that, the update window has closed.
     
    Customers with a Society6 Account:
    • Log into your account
    • Go to Orders
    • Select the order you'd like to cancel/update
    • Click on the "Edit Shipping Address" or "Cancel Order" button located on the right-hand side

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    So long as the buttons are available on the page, you're good to make the changes. Once the buttons disappear, your window has closed.

    No Account?
    No problem! So long as you create the account using the same email as the one on your order(s), the details will all be carried over to your account.

    Create an account HERE

     

     

  • Holiday Shipping Cutoffs - Need it by December 24th?

    Place your Society6 orders by the order cutoff dates below to receive them by December 24th.

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    *Please note: Expedited and Rush shipping methods are not available for PO Boxes or military addresses.

     

     

    The following items are not available to ship outside of the US-

    • Yoga Mats
    • Rugs - 6 x 9 & 8 x 12 sizes
    • Floor Pillows
    • Outdoor Floor Cushions
    • Sling Chairs
    • 30 x 30 Framed Canvas
    • 30 x 30 Floating Acrylic Prints
    • Credenzas
    • Benches
    • Bar Stools
    • Counter Stools
    • Side Tables
    • Coffee Tables

    How long until I receive my order?

    Customers can estimate when to expect their order’s arrival by using the formula below:

     

    Production Time + Transit Time = Estimated Arrival

     

    PRODUCTION TIMES

    Most Items

    3-4 Business Days

    Credenzas

    1-2 Weeks

     

    TRANSIT TIMES

    Shipping Region

    Estimated Delivery

    Shipping Method

    US

    5-10 Business Days

    Standard

    US

    2-3 Business Days

    Expedited

    US

    1-2 Business Days

    Rush

    International

    7-15 Business Days*

    Standard

     

    International Destinations- In rare cases, some orders may experience an additional 1-2 weeks of transit time.  

     

     

     

     

  • We have several vendors around the world in Australia, Germany, Italy, the UK, South Korea and the US that help us get our artist-designed products to customers.

    Each vendor produces certain items in our product line, so although you might be located near one of our vendors, your item may still ship from one of our other locations. 

  • Unfortunately, we do not offer customization at this time.

    The designs submitted by artists cannot be altered and the products in which the designs are printed cannot be modified.

    As a side note, some artists list their contact information in their bio so that customers may be able to reach out directly with a request. As an alternative, customers can also leave a comment or review on the product page with requests.

  • Customers with a Society6 Account

    • Log in to your account and click on the “Orders” section to find Tracking Details

    Guests

    • Orders placed without an account can be tracked via the "Track My Order" link in your Order Shipment email

    If you don’t have an account, you can create one HERE! So long as the email address used to create an account is the same as the one used to place the order, your account will display the order details within the new account.