What can we help you with?

  • Once your order has shipped, there are two ways to track your package:

     

         1. Simply click the 'Track my Order' link in the shipping confirmation email we sent you....or...

         2. Quickly log-in to your Society6 account, using the button below

     

     

    If you do not have a Society6 account, you can easily create yours below to 'Track, Return or Replace' this and any future order:  

     

    (when creating your account, please be absolutely sure to use the same email address you used to place your order) 

    Click here to see our average delivery times

  • Once you place your order, you can expect your products in the mail within:

         *USA: 4-14 days, delivered by the USPS

         *Australia: 4-14 days, delivered by the Australian Post (applies to Wall Prints, Mugs, Notebooks, and Stationary Cards - all other items, please refer to international ship times) 

         *International: 2-4 weeks, delivered by your local postal service

  • Once you place your order, you can expect your products in the mail within:

         *USA: 4-14 days, delivered by the USPS

         *Australia: 4-14 days, delivered by the Australian Post (applies to Wall Prints & Mugs - all other items, please refer to international ship times) 

         *International: 2-4 weeks, delivered by your local postal service 

     

    Did your order not arrive within the estimated time? No worries, if the estimated time described above has passed, simply request a free replacement through your Society6 account:

     

  • If for whatever reason you are not 100% satisfied with your Society6 product, we want to make it right for you! You can easily process a return, replacement or exchange through your Society6 account for 90 days after your order ships. Simply start here.

     

    If you wish to Exchange the item you ordered for another size, model and entirely different product, please click below to log in and process a refund for it and order the product you would like.  

     

    If you'd like to order a Replacement because you received an incorrect item or your order did not arrive within it's estimated time window, please click below to log in and begin that process:

      

    Please note for Gifts: You want to return or replace a gift? Simply contact us for immediate help.

     

    If you do not have a Society6 account, you can easily create yours below to ‘Track, Return or Replace’ this and any future order:

     

    (when creating your account, please be absolutely sure to use the exact same email address you used to place your order)

     

    You can view our refund processing times here: 

    Average Refund Processing Time

  • Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 4-10 days. 

    Please note, depending on your bank, refunds can appear on your statement in different forms:

          * A new line item: The refund is listed as a separate transaction
          * Reversal charge: The original transaction will be voided

    Unfortunately we are only able to process refunds within 90 days after the order has been shipped.  We are happy to provide store credit for orders being returned after that period.

  • You can cancel your order within 3 hours after you have placed it. If you need to change your order, please first cancel it and then place a new one.  To cancel your order, please log into your account: 

     

     

     

    If you do not have an account, you can create one here (make sure to use the same email on the account as your order so we can link your new account with your orders):

     

     

  • To change your shipping address, please visit your order history page in your account:

     

     

    If you do not have an account, you can create one here (make sure to use the same email on the account as your order so we can link your new account with your orders): 

     

     

    You can only change the address within 3 hours after you placed the order. If it has been more than 3 hours, you can reach out to our support team and if the order has not shipped, they can do it for you. Click here to contact us.

  • Click here for detailed information about how and where to enter our promo and gift codes during checkout.

     

    There could be a few reasons for why your promo code is not working:

     

            *We do not allow most promos to be combined
            *Your promo code is inactive

     

    If you feel your code is active and it is not applying, our team is here to help! Contact us here and enter the code and expected discount and we will help you out.

     

  • If you can’t log in, please try resetting your password at this link. If you get an ‘invalid user email’ message, that means you do not have an account with Society6. That is ok, it is super easy to sign up, just head here. Make sure you use the same email as your previous orders so we can link them to your new account.

  • We know that pesky customs charges are the worst, and please trust us when we say that they are out of our control and are paid to your government and not us, so the first time you are asked to pay customs or duties on an order, we are willing to refund you.

    Simply send us a photo of your customs receipt and we would be happy to reimburse you for the amount of the fee (please note, we are unable to refund you for more than the total amount paid for your order).  

    Our team is standing by to help out, connect with them here. 

    ***This is a one time offer per customer and does not apply to wholesale/bulk purchases***

     

  • Please click below to contact our legal team for questions and concerns regarding intellectual property.

     

     

  • Our team is standing by to help 7 days a week 6am to 10pm pacific standard time and will get back to you within 8 hours during those times.