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COVID-19 Updates

As the world's response to coronavirus (COVID-19) continues to evolve, we promise to keep you informed of all changes that might impact the way we serve the Society6 community.  We care very deeply about the wellbeing of everyone in the Society6 community and we are monitoring and following the latest guidelines from the CDC and WHO to continue to maintain a safe environment so that we can support our customers, vendors and employees.

Wherever you may be in the world, our team is prepared and ready to support you in any way possible. We will be sure to keep you informed of any changes that may come in the days ahead. And we encourage you to please reach out to our customer support team at here if you have any questions.  Below are some frequently asked questions from members of our community:

 

Will my order be impacted by delays with shipping carriers?

Due to overwhelming volume and the effects of COVID-19, some Standard shipping carriers are currently experiencing delays that impact package tracking information and extend delivery times. We apologize for any inconvenience these delays may cause and ask that you remain patient and allow 7-10 business days for your tracking information to update once you are notified of shipment.

 

What products are experiencing production delays due to COVID-19?

Below is the most up-to-date list of Society6 products that are experiencing production delays:

Product Current Production Delay
Acrylic Boxes 1-2 Weeks
Acrylic Trays 1-2 Weeks
Benches 1-2 Weeks
Wood Cutting Boards 1-2 Weeks
Wood Serving Trays 1-2 Weeks
Wood Wall Art 1-2 Weeks
Bar Stools 2-3 Weeks
Counter Stools 2-3 Weeks
Coffee Tables 2-3 Weeks
Credenzas 2-3 Weeks 
Side Tables 2-3 Weeks
Welcome Mats 3-4 Weeks
Outdoor Sling Chairs 8 Weeks
Outdoor Folding Stools 8 Weeks

 

Will the shipping time of my order be affected based on my location?

Below is the most up-to-date list of countries that are experiencing significant transit delays: 

Country Transit Delay
Australia 1-2 weeks
Belarus 1-2 Weeks
Canada 1 Week
China 3 Weeks
France 1-2 Weeks
Germany 1 Week
Hong Kong (SAR) 3 Weeks
India 2-4 Weeks
Indonesia 2-3 Weeks
Israel 1 Week
Italy 2 Weeks
Japan 3-4 Weeks
Malaysia 2-3 Weeks
New Zealand 3-4 Weeks
Philippines 2-3 Weeks
Russia 1 Week
Singapore 3-4 Weeks
South Africa 1 Week
South Korea 2-3 Weeks
Spain 2 Weeks
Taiwan 1-2 Weeks
Thailand 1-2 Weeks
United Kingdom 1 Week

 

Will I be notified of the status of my order and estimated delivery time?

We will do our best to update you with as much relevant information regarding your order as we possibly can. Some orders may experience delays due to restrictions that could impact one or more of our global production facilities or shipping partners.

 

If you have any additional questions or concerns please contact us here.

 

Thank you for your continued support, 

The Society6 Team

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