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Furniture FAQs

 

Shipping

How much do you charge for shipping?

It depends. Shipping is calculated during checkout and varies based upon what product you’re purchasing. Different weights, different shipping costs.

Where can you ship furniture?

Currently, we can only ship furniture to US addresses. We are also unable to ship to PO boxes or military addresses.

Average Delivery Times

All of our products (including furniture) are made specifically for you when place your order!

Once your order is placed, you should receive your order in 7-14 business days.

Do you offer expedited shipping for furniture?

We don’t currently offer expedited shipping for furniture.

Can I change my shipping address after I place the order?

You can update your shipping address (or cancel your order) within 1 hour of placing it. Either email us or go to your main account page to process a cancellation.

Assembly

You can download a PDF instruction manual for any furniture product at the bottom of this page! Instructions are also provided in the package.

Return Policy

All furniture is custom-made and printed when you order. Because of this, returns are only accepted in the case of damage.

If your item arrives damaged or defective, you can receive replacement part(s) or a refund within 30 days of your purchase.

How do I request a return?

If you would like to return your purchase for a refund, you can contact our Customer Service team here to submit a request.

Once our team has reviewed your request, we will send you a return shipping label to send your purchase back to us.

Once we’ve received your return, we will issue a refund back to your original payment method (Credit Card, Amazon Pay, or Paypal). Refunds may take 7-10 business days to appear on your account.

Do I have to pay for return shipping?

You do not have to pay for return shipping. Our team will send you a prepaid shipping label. Returns are subject to a restocking fee.

Still have questions? Our team can help.

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