What is Shipping Protection?Updated 21 hours ago
What is Shipping Protection?
Shipping Protection is an optional add-on available at checkout that helps safeguard your order in case it is lost, damaged, or stolen during transit.
If you choose to add Shipping Protection and experience an issue with your delivery, you can quickly submit a claim through our returns portal to request a refund.
Most claims are reviewed within 1–2 business days, though some may take up to 5 business days.
Please note:
- Claims for lost packages can be submitted 1 day after the delivery scan, or 15 days after the ship date if there is no delivery scan.
- Claims for stolen packages can be submitted once the tracking status shows "Delivered."
- Claims for damaged items can be submitted once the tracking status shows "Delivered." Damaged item claims must be submitted within 30 days of delivery.
How do I file a claim?
You can submit a claim through our self-service portal using your order number and email address.
How long does it take to review a claim?
Most claims are reviewed within 1–2 business days, though some may take up to 5 business days.
When can I submit a claim?
Timing depends on the type of issue:
Lost packages: 1 day after the delivery scan, or 15 days after the ship date if there is no delivery scan.
Stolen packages: Once tracking shows "Delivered."
Damaged items: Once tracking shows "Delivered." Claims must be submitted within 30 days of delivery.
What information do I need to submit a claim?
Depending on the issue, you may be asked to provide:
● A description of the issue
● Photos (for damaged items)
● Confirmation details for lost or stolen packages
What happens after I submit a claim?
You will receive confirmation that your claim was submitted. The insurance provider will review your claim and email updates until a decision is made.
What does “in review” mean?
The insurance provider is evaluating your claim. This includes reviewing tracking information and any details you submitted.
What if my claim is approved?
You will receive an email confirmation. Your refund will be processed to your original payment method.
Note: At this time, approved claims are resolved via refund only. We're working on adding a replacement option soon.
What if my claim is denied?
You will receive an email with the claim outcome. If you have questions, our support team can help clarify next steps.
What is covered?
● Lost packages
● Stolen packages
● Damaged items
What is not covered?
● Incorrect shipping address entered at checkout
● Buyer’s remorse
● Delivery delays or late arrivals
● Issues unrelated to shipping