What is Shipping Protection?Updated 5 hours ago

What is Shipping Protection?

Shipping Protection is an optional add-on available at checkout that helps safeguard your order in case it is lost, damaged, or stolen during transit.

If you choose to add Shipping Protection and experience an issue with your delivery, you can quickly submit a claim through our returns portal to request a replacement or refund.

Most claims are reviewed and processed within 2–3 business days.

Please note:

• Claims for lost packages can be submitted 15 days after the ship date.

• Claims for damaged or stolen packages can be submitted once the tracking status shows “Delivered.”

How do I file a claim? 

You can submit a claim through our self-service portal using your order number and email address. 

How long does it take to review a claim? 

Most claims are reviewed within 24 hours, though some may take up to 5 business days. 

What information do I need to submit a claim? 

Depending on the issue, you may be asked to provide: 

● A description of the issue 

● Photos (for damaged items) 

● Confirmation details for lost or stolen packages 

What happens after I submit a claim? 

You will receive confirmation that your claim was submitted. The insurance provider will review your claim and email updates until a decision is made. 

What does “in review” mean? 

Your claim is being evaluated by the insurance provider. This includes reviewing tracking information and any details you submitted. 

What if my claim is approved? 

You will receive an email update on how your issue will be resolved.

What if my claim is denied? 

You will receive an email with the claim outcome. If you have questions, our support team can help clarify next steps. 

What is covered? 

● Lost packages 

● Stolen packages 

● Damaged items 

What is not covered? 

● Incorrect shipping address entered at checkout 

● Buyer’s remorse 

● Delivery delays or late arrivals 

● Issues unrelated to shipping